Every time a customer touches an organization, it is a 'moment of truth'. This is that moment when an organization can make or break a customer's experience.
You may love him, you may hate him, but you can't ignore him. That's Chetan Bhagat, the celebrated author for you. He has some real life lessons for entrepreneurs.
There's a method to the madness when you want to play on your end consumers' emotions. Here are four brands that hit the bull's eye when it comes to emotional connect with Indian consumers.