Customer Service | Page 4

Business News

Great Customer Experience Alone Is Not Sufficient; You Need To Create CX Memories

The difference between customer retention and customer loyalty is that a loyal customer not only provides repeat business but also buys up and advocates for your company.

By Sneha Banerjee

Business News

Why Are Emerging Startups Accompanied With Mobile Applications?

By Pratik Kanada

Business News

Poor Customer Service – Industry Norm or Business Fatigue

By KT Prasad

Business News

How to Rule the Customer Service Industry in 2017- The Top Trends That Will Turn Around the Market

By Sam Makad

Business News

2017 Customer Care Predictions: Why Bots Will Disappoint, and Response Times Will Shift to Real-time

Customers are no longer content to wait even a few hours for a response.

By Abinash Tripathy

Business News

Revamping Businesses For Today’s Customer CRM Goes Beyond Unified Approach

This unified approach to data management is a great incentive to organisation as all the data, contact, communication and other informational data is saved under one single platform.

By Ravi Kumar

Business News

Entrepreneurs: Beware of the Marginal Thinking Trap

If you are the swords of today, are you ignoring the possible bullets of tomorrow?

By Arun Pereira

Business News

5 Social Media Customer Service Stats You Must Know

The ultimate guide.

By Sophia Wright

Business News

5 Ways To Thank Your Customers Before Your Competitors Do

Delighting your customers is a winning tactic.

By Michael

Business News

3 Simple Ways To Improve Your Customer Lists

Here are some of the top reasons why customer lists are often convoluted.

By Shaun Haase

Business News

Customer Feedback For Startups

A good way would be to mention a dedicated number for customers to call in with their feedback.

By Amit Kapoor & Arun Singh

Business News

How Bots Can Make Communications More Human

Where humans fail, bots –or similar artificial intelligence– can excel.

By Benjamin Stein

Business News

Technology Trends That Will Radically Change The Face Of Customer Care

Technology that'll improve customer experience will significantly help in sales

By Rajeev Banerjee

Business News

Another Startup Partnership – Now Get On-Demand Two-Wheeler Services Via Quikr

Symbiotic partnerships like these have become a trend within the startup community

By Sneha Banerjee

Business News

How Does An Organization’s Customer-Oriented Culture Deeply Impact Customer Experience

It's not about selling your products or services but about helping customers solving their problems.

By Gopala Krishna

Business News

Journeying With Your Customer

Every time a customer touches an organization, it is a 'moment of truth'. This is that moment when an organization can make or break a customer's experience.

By Anil Makhija

Business News

What Freshdesk’s selection to Gartner’s Magic Quadrant mean for the SaaS domain in India?

This marks the first year Freshdesk is included in the Magic Quadrant

By Sneha Banerjee

Business News

This Startup Is At Your ‘BECK & Call’ Anytime, Anywhere

Simplifying global logistics requirements through technology

By Samiksha Jain

Business News

Having Problem With Managing Customer Services? Learn Directly From The Big Brands

What your customers expect and what they receive.

By Ritu Kochar

Business News

Redefining The Language Of SMS To Steer Your Business

As marketing gets more personalized, SMS is the best tool for rendering unique customer experience.

By Sanjay K Goyal

Business News

How This Startup is Helping Stores Take Baby Steps into World of Online Retail

"The future of the startup is 'data analytics' and we aim to be the Nielsen of India," says Mohanty.

By Samiksha Jain

Marketing

What Your Bartender Can Teach You About Customer Service

Ever wondered how much a bartender can teach each us when it comes to customer service and how to become the five-star provider?

By Prerna Raturi

Business News

12 ways to deliver excellent customer service

One should have the basic etiquette of not interrupting the customer and should give full attention to ensure clear understanding of the customer's requirement.

By Keshav Sridhar