Tech Mahindra

This initiative has been taken to increase efficiency, reduce effort, and enhance quality and compliance across the board

The Gen AI-powered solution will act as a one-stop solution for all email communication of the contact centre for enhanced customer service. It will provide end-to-end solutions including features such as email automation, personalized responses, information extraction, and other system applications such as CRM and finance.

Generative AI-Powered Enterprise Knowledge Search will help enterprises unleash new levels of productivity by optimising business processes, empowering people, and creating high-quality customer and employee experiences

As top bosses such as Sanjiv Mehta, MD Hindustan Unilever; Rajesh Gopinathan, MD and CEO TCS and CP Gurnani, MD and CEO, Tech Mahindra step down in 2023, the upcoming CEOs have tough tasks cut out for them