Business News
The Role of After-sale Services in Driving Customer Loyalty for Brands
It is the responsibility of the brand to offer timely service to customers and resolve the issue as soon as possible
Customer Loyalty
Franchises
Qualities You must have for a Successful Franchise Business
Establishing and growing a franchise business requires great effort that could sometime be a daunting task
Business News
5 Unfailing Customer Engagement Strategies to Grow Your Brand for 2019
Engaging people has always been and shall always remain a human pursuit, regardless of the end goal
By Arpit Sinha
Business News
How Loyalty Programs Are Emerging as Effective Marketing Tools
All sorts of industries use loyalty programs to give customers that little extra incentive to bring them back for more
Business News
How Can Start-ups Ensure a High Retention Rate in their Business?
Besides traditional customer loyalty programs, small, personalized gestures go a long way in gaining and reinforcing a sense of exclusivity in the customers' minds.
By Sabena Puri
Business News
This Company Helps in Bringing Back Customers to Your Website
India's top e-commerce companies like Myntra and Koovs are being helped by Sociomantic
Business News
How to Rule the Customer Service Industry in 2017- The Top Trends That Will Turn Around the Market
You must pursue value of your service rather than success, because, for the customer service industry, success will automatically be attracted by value.
By Sam Makad
Business News
Three Ways to Solve the Most Common Problems at Your Startup
Your customer is always there with you. They give you money, hope, and most importantly support. Make a habit to measure client satisfaction.
Business News
Customer Feedback For Startups
A good way would be to mention a dedicated number for customers to call in with their feedback.
Business News
Journeying With Your Customer
Every time a customer touches an organization, it is a 'moment of truth'. This is that moment when an organization can make or break a customer's experience.
By Anil Makhija
Business News
Having Problem With Managing Customer Services? Learn Directly From The Big Brands
What your customers expect and what they receive.
By Ritu Kochar
Business News
Stepping Up The eCommerce Game: Paytm nails it with eWallets
Paytm just had a successful year and their plans for future look even more fruitful.
By Ritu Kochar
Business News
How This Startup is Helping Stores Take Baby Steps into World of Online Retail
"The future of the startup is 'data analytics' and we aim to be the Nielsen of India," says Mohanty.