Customer Experience

According to Aditya Ghosh, who has served at leadership positions at several places including hospitality Unicorn OYO and is an advisory board member at consumer-focused VC firm Fireside Ventures, product innovation and understanding customer needs are some of the key areas where technology can help start-ups stay ahead in a rapidly evolving landscape.

With the aid of Artificial Intelligence and analytics, hospitality businesses are able to create end-to-end experiences resulting in delighted guests and increased revenue for hotels

Chatbots have stepped in to automate cumbersome, repetitive tasks so that humans can tackle more nuanced, complex problems. Robotic Process Automation has revolutionized brand communication

When coupled with AI and ML innovations, these data sets will be able to predict consumer behavior to almost 100% accuracy