Business News
Overcoming Digital Disconnect a Key in Crafting a Delightful Customer Journey
A bad experience may result from any of the three, or a combination thereof
Virender Jeet
Sr. VP Technology, Newgen Software
Virender Jeet is the senior Vice-president, technology, at Newgen Software.
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Digital Sensing enables you to continuously listen to your customers across channels, discover the context and trigger processes for appropriate real-time action or response
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RPA streamlines the end-to-end process lifecycle through the integration of front-end technologies with existing back-office processes
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CRM system which helps track all activities related to a case in terms of progress and resolution, and in turn provides a complete view of all interactions and customer relationships
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Ignoring customer care is not an option any more
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Here’s What You Can Expect Out Of Business Process Management in 2018
Business Process Management has been and will continue to be crucial to any organization's digital transformation in 2018
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Why E-Courts Can be a Solution for Generation Next In India
The courts in India are burdened with a large number of pending cases and a whopping number of new cases are being fed into the system every day.
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Don’t Underestimate The Power of An Enterprise Content Management
By storing information according to metadata, Enterprise Content Management allows searches using keywords, thereby saving time
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How Using this Tool can Make your Business Process Easier
Business Process Management software plays a pivotal role in the progression to mature enterprise mobility solutions
