Anil Punjabi

Director, Ar-Es Travels

Anil Punjabi is Director, Ar-Es Travels, Kolkata. He is also chairman, eastern region, Travel Agents Federation of India; and head, tourism, Bengal Chamber of Commerce.

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How to Ensure You Never Have an Angry Customer

Here are four customer management tips in the services sector to ensure there are more handshakes and smiles rather than angry online rants.

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